INVOICE

Invoice FAQs

Scroll down for the most frequently asked questions and answers. Hopefully these will answer your question.

Still stuck? Fill in a query form and we'll get back to you as soon as possible. You'll find the form at the bottom of the FAQs.

The WAGO Team are available Monday to Friday, 9:00 – 17:00.

How many invoices can I scan or input?

Just contact us using the details below and we'll help you through it. You can submit manually or email us and we'll sort it for you. Submit the query form, call us or email us using the details below.

Site is taking too long to upload an invoice?

Please be patient, it can take up to a minute to load the invoice. Resubmitting will make it slower. If you have not seen a response within 3 minutes please try again. If this doesn't work please contact us using the query form or contact details below.

Site is taking too long to change invoice status?

Make sure you process the invoice by clicking REFRESH in the RESULTS TAB. Please be patient, it can up to a minute to process the invoice and calculate your prize draw entries and spins. Re-submitting will make it slower.

Site shows the wrong qualifying sales or entries?

Make sure you process the invoice by clicking REFRESH in the RESULTS TAB. Only WAGO sales are included as Qualifying Sales for your prize draw entries and spins. If you think the value is incorrect, please fill in the query form below, email or give us a call.

Problems with invoices submitted manually?

Invoices submitted manually cannot be tracked in detail on the RESULTS Page. You can see your invoice results on the INVOICES tab and your play codes on the PLAY tab. If you don't think the details and play codes generated are correct, please contact us using the query form below, email us or give us a call, using the details below.

My invoice won't scan?

Try entering the details manually or email us a copy. Use the contact details below and we'll help you sort it. Use the query form, the email address or give us a call!

What do the different Invoice Statuses mean?

Uploading
Your invoice is on its way to our website, on slower connections this can take a little longer.

Scanning
Our website is working its magic reading your invoice, checking it and calculating your game plays.

Processed
Your invoice is done! If you earned play codes they will now be in the list on the right.

Flagged
It sees our website is struggling to read your invoice, try uploading it again, with the whole invoice in picture on a plain background. If your still having trouble get in touch.

Duplicate
We think we've seen this invoice before, if you think this is in error, please get in touch.

Invoice Query Contact Form

Name

Email Address

Telephone Number

Invoice Number

Invoice Total

Qualifying Sales (WAGO product total) excl VAT.

Message

Invoice FAQs

NEED HELP?